Payment & Shipping

We operate strictly as a mail-in service for your convenience.

Payment Options

Pay securely online using credit or debit cards, PayPal, or Google Pay (GPay).

Shipping Details

All orders and repaired devices are shipped via Australia Post using Parcel Post or Express Post, and every parcel includes tracking.

I operate as a mail‑in service only, and in‑person drop‑offs are not accepted without prior approval

Mail-In Only

FAQ

How do I pay?

You can pay securely online using credit or debit cards, PayPal, or Google Pay (GPay).

for repair work payment is only required once your repair is complete and fully tested.

If you’re buying a refurbished device or parts through the shop, payment is taken at checkout before the item is shipped.

If you ever need help with payment or run into an issue, just get in touch — I’m always happy to sort it out.

What shipping methods?

All orders and repaired devices are shipped using Australia Post, with options including Parcel Post and Express Post depending on your preference and location. Tracking is provided for every shipment so you can follow your item from the moment it leaves the workshop.

International orders (where approved) are also sent via Australia Post’s international services, with delivery times and costs varying by country.

Can I drop off items?

No — we operate strictly as a mail‑in service only, and in‑person drop‑offs are not accepted without prior approval

When will I get my order?

Once we receive your package, processing usually takes 3-5 days.

Do you ship internationally?

Yes — selected refurbished items and parts can be shipped internationally, but only to certain countries and only with prior approval. Shipping costs, delivery times and customs requirements vary depending on your location, so I’ll confirm everything with you before completing the order.

Please note that buyers are responsible for any import duties, taxes or customs fees charged by their country.

What if my package is lost?

All shipments include tracking, so you can follow your device or order every step of the way. If a package appears to be delayed or goes missing, I’ll help lodge an investigation with Australia Post to track it down.

Please note that Australia Post is responsible for the delivery once the parcel has been handed over, and compensation or outcomes depend on their findings and policies. If you’d like extra peace of mind, optional postal insurance can be arranged before shipping.

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